Frequently Asked Questions
Everything you need to know about your gear and our service.
How long does shipping take for new drops?
Standard shipping typically takes 5-7 business days within the domestic US. For limited edition drops and pre-orders, please allow up to 2-3 weeks for production and fulfillment.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain exclusive vault items and clearance merchandise are final sale.
How should I care for my Psychopathic Vault apparel?
To preserve the quality of the prints and fabric, we recommend washing your garments inside out in cold water and hanging them to dry.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.